i am a cameroon qualified with dubai experience to work at the front desk of any hotels and related industries
NAME---------------------------: ELOMBAT VALERY EFON
LOCATION--------------------: GREAT SOPPO, BUEA, CAMEROON
PHONE--------------------------: (+237) 677287777 / 698941389
Email-----------------------------: Job Title-------------------------: RECEPTIONIST/ CUSTOMERS SERVICE
OBJECTIVE:PERSONAL SUMMARYA multi-skilled, hardworking and efficient customer service attendant responsible for guest satisfaction by performing services to the best of my ability and maintaining all company’s standards throughout all procedures and to represent the highest standard of excellence in welcomes and guest service.
Supervise and monitor customer service representatives’ performance, assist with training, solve
Customer and staff problems.
CHARIOT **** HOTEL BUEA CAMEROON. CURRENTLY WORKING
Serve visitors by greeting, welcoming, directing and announcing them appropriately
Answer, screen and forward any incoming phone calls while providing basic information when needed
Receive and sort daily mail/deliveries/couriers
Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
Update appointment calendars and schedule meetings/appointments
Perform other clerical receptionist duties such as filing and etc.
AIREST RESTAURENT, ABU DHABI AIRPORT UAE: NOVEMBER 2013---2014 AS BARISTA /CUM WAITER
ESSENTIAL DUTIES AND RESPONSIBILITIES
Makes, prepares, and serves smoothies according to café recipes, unless intervention with personal creativity is required
Makes, prepares, and serves sandwiches and salads according to café recipes
Makes, prepares, and serves espresso drinks according to café guidelines
Responsible for keeping café area clean, neat, and orderly
Responsible for following Health Department standards and requirements
Responsible for keeping all items stocked
Serves as a customer service contact for members at the café, including: answering questions, welcoming, and other member communications
Attends staff meetings
Follows daily and weekly duties
Maintains a thorough knowledge base regarding espresso, coffee, products, bakery items, and smoothies, and is able to communicate such information to customers in order to better inform them of their dietary choices
Responsible for operation and maintenance of the cash register, and handling of café income
Maintains professionalism when not assisting customers; avoids eating, sitting, reading, watching TV, or any other activities that are not work-related
Other duties as assigned
AIREST SUITS AND APARTMENTS WITHIN 2014
Front Office - Bell BoyDUTIES AND RESPONSIBILITIES
Assisting of customers with their bags and luggage
Courteously greeting customers and provide them high quality service
Escorting guests to their respective hotel rooms
Occasionally park and retrieve guest’s vehicles
Assisting the customers with their needs.
Explaining to the customers the hotels rules, showing them how to use hotel facilities, room features such as TV, Radio, Bath tubs.
KNOWLEDGE, SKILLS AND ABILITIES
Good communication skills.
Adjustability to changes
Willingness to learn
Excellent communication and interpersonal skills
Good organizational skills
An understanding of food and beverage operations
Team player, willing to cover or trade shifts when necessary
Basic Knowledge in computer.
Operating System Windows -98, 2002, XP.
MS Office, Excel, PowerPoint
Date of Birth : 11 November 1987
Marital Status : Single
Nationality : Cameroonian
EDUCATION, CERTIFICATIONS AND EXPERIENCE
Experience in food and beverage service is preferred
BSC in Sociology and Anthropology
INTERESTS: Sports, Driving, Travelling, Dancing
Language Speak Read Write
JOBS EXPERIENCE AND REFERENCES
1). Muhammad Mustaqeem ,HR Assistant ,AIREST RESTAURANT MIDDLE EAST LLCP.O. Box 37369, Abu Dhabi, United Arab EmiratesM: +971556298299 | T: +971 2 445 9011 | F: +971 2 4459
2). Mr. Anya Achu Raymond – South West Regional Chartered Accountant–South west Buea Cameroon, Contact: Tel: +237 677353685 E-mail: ) Mrs. Atemnkeng monet: FRONT DESK MANAGER CHARIOTTE HOTEL, contact , +237 670396368
I hereby declare that the above furnished details are true to the best of my
Knowledge and belief.
1 to 2 years Full time International 150,000 FCFA 100,000 FCFAdiploma in hotelmanagement and a BSc in sociology and anthropology
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